Values and Performance with a Human Face

Many people describe ‘HR’ as ‘Human Remains’. This illustrates the process driven mindset of some Human Resources staff. Assured HR is in total contrast.

Led by Mina Parmar, a HR Professional of considerable expertise, the outsourced company focuses on delivering a People Strategy that works for the organisation on many levels.

The focus of Assured HR is on supporting the Board strategy, ensuring the highest quality of performance, whilst embedding best practice.

The Assured HR Team become an integral part of your Team, as your HR Business Partner.

They become trusted by providing expert support and advice, to empower managers to make operational decisions that are appropriate and lawful.

Assured HR have a particularly detailed appreciation of NHS Organisations.

A recent client had suffered from poor service from an in-house HR department and costly bureaucratic HR processes that failed to provide accurate and timely metrics to inform management decision – making.

The Organisation had been subject to Care Quality Commission (CQC) Reports and concerns had been raised about its existing HR and recruitment processes.

Assured HR developed an effective HR and Governance structure that the CQC Inspection of December 2019 recognised as ‘Outstanding ‘in the ‘Well Led ‘Domain:

We saw two areas of outstanding practice:

  • At the time that the service was first commissioned there was no template for the community secondary care access service. The service had been designed by the provider from the bottom up and was providing advice to local Primary Care Networks. The service was making data available to Network with regards to how they could provide services outside of a hospital setting.
  • Incidents and complaints were reviewed at board level to ensure that all relevant learning was implemented.

The way learning was cascaded was clear, and systems changes were recorded in full.

Assured HR works with you to create, improve, develop and embed effective Governance, Risk Management and HR within your organisation.

Most importantly, these significant cultural changes never lose sight of the principle of taking people with you.

Assured HR are your partners in the organisation.

  • Learning is delivered with a human face rather than by email.
  • Staff Engagement is enhanced by meaningful staff surveys.
  • Lessons learnt are incorporated into Learning and Development opportunities for the team.

You can find out how specifically Assured HR will help your organisation to develop by contacting us for more information.